Privacy Policy

This Privacy Policy applies to the Ownbit website, the Ownbit mobile application, and related support communications that link to or refer to this policy. In this policy, “Ownbit,” “we,” “our,” or “us” means BITTOOL PTE. LTD.

Ownbit is built around a few simple principles.

• Ownbit is designed for self-custody rather than custodial control.
• We do not ask users to create an account in order to use a standard wallet in the app.
• We aim to keep seed phrases, private keys, passwords, and other wallet secrets on the user’s device instead of storing them on our servers in plain text.
• We try to collect the minimum information reasonably needed to operate the product, maintain security, and provide support.
• We do not sell personal information and we do not build advertising profiles around wallet users.

Depending on how you interact with Ownbit, we may process limited categories of information:

• Information you provide directly. If you contact us for support, provide feedback, request help, or communicate with us by email or Telegram, we may receive your email address, account handle, message content, and any information you choose to share.
• Technical and diagnostic data. We may receive app version, operating system version, device type, language preference, crash diagnostics, or similar compatibility information needed to troubleshoot issues, improve reliability, or support the app.
• Notification data. If you enable push notifications, platform providers may assign a device token so notices can be delivered to your device.

Ownbit is self-custodial software. We do not intend to collect or store your private keys, seed phrases, or plain-text wallet passwords on our servers.

Depending on the feature being used, Ownbit may communicate with blockchain nodes, indexers, push services, or Ownbit-operated infrastructure in order to show balances, transaction history, asset metadata, notifications, or transaction status.

In that process, systems involved in the request may necessarily process limited wallet-related technical data, such as public addresses, extended public keys, public keys, wallet IDs, network identifiers, contract addresses, transaction hashes, device-generated installation identifiers, or address indexes used for synchronization and anti-abuse purposes.

Public blockchain data is inherently public and may remain visible permanently on-chain. You should never share your seed phrase or private keys with anyone, including Ownbit support.

We may use the information described above to:

• operate, maintain, and improve Ownbit;
• provide wallet-related features such as synchronization, network connectivity, transaction broadcasting, status updates, or notifications;
• respond to support requests, bug reports, and business communications;
• monitor reliability, diagnose crashes, and protect against abuse, fraud, or misuse;
• comply with legal obligations and enforce our Terms of Use;
• protect the rights, safety, and security of users, Ownbit, and third parties.

We do not sell personal information. We may disclose limited information:

• to service providers who help us host the website, process diagnostics, deliver notifications, or provide infrastructure and support services;
• to blockchain infrastructure providers, node operators, and related technical providers when requests are made through the app;
• if required by law, regulation, court order, or valid governmental request;
• to protect rights, safety, security, or investigate fraud, abuse, or technical issues;
• in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business.

We keep information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain security, resolve disputes, comply with legal obligations, or enforce our agreements. Because Ownbit is designed to keep sensitive wallet secrets local to your device, retention of those secrets is generally determined by your device and your own usage rather than by our servers.

We use reasonable technical and organizational measures designed to protect the information we process. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Your own device security matters as well. You are responsible for maintaining the security of your device, backups, passwords, biometrics, recovery phrase, and any third-party cloud account or storage method you choose to use.

Depending on your jurisdiction, you may have legal rights relating to personal information, including rights to access, correct, delete, restrict, or object to certain processing. If you would like to make a privacy-related request, contact us at support@ownbit.io. We may need to verify your request and may be unable to fulfill requests where an exemption applies or where we cannot reasonably connect a request to the limited data we hold.

Ownbit is not directed to children. We do not knowingly collect personal information from children under the age required by applicable law to provide valid consent. If you believe a child has provided personal information to us, please contact us so we can review the issue.

Ownbit may work with service providers and infrastructure located in multiple jurisdictions. As a result, information may be processed outside your country or region. Where required, we take reasonable steps intended to ensure such processing is subject to appropriate protections.

We may update this Privacy Policy from time to time. If we make material changes, we may update the effective date above and, where appropriate, provide additional notice through the website or the app. Your continued use of Ownbit after an updated policy becomes effective means the updated version will apply to your future use, to the extent permitted by law.

If you have questions about this Privacy Policy or privacy-related requests, please contact:

BITTOOL PTE. LTD.
Email: support@ownbit.io